FAQ

May I inquire about the estimated shipment date for my recent order?

At our establishment, we offer a selection of both made-to-order and readily available items. Made-to-order pieces typically ship within a timeframe of approximately 6 to 8 weeks following the date of purchase, whereas in-stock items are typically dispatched within about 5 business days from the date of purchase. While we make every effort to adhere to these timeframes for order processing and shipping, kindly note that these are estimations, and actual shipping dates may vary depending on production and fulfillment capacities. For information on whether a specific item is made to order or readily available in our inventory, please refer to the respective product page.

In the event that you have made a combined purchase of both made-to-order and in-stock pieces, your entire order will be dispatched once all items are ready for shipment. If you wish to have the in-stock portion of your order shipped separately, please contact us at
hello@skog-world.com to make special shipping arrangements. Please be aware that additional shipping charges may apply.

What shipping methods do you offer?

Regarding our shipping methods, we utilize DHL for deliveries within Germany, and for destinations within Europe and the rest of the world, we employ DHL Express. While express shipping options are generally available, please feel free to reach out to us at hello@skog-world.com for further inquiries.

For orders related to interior and art pieces, special shipping arrangements are required. We kindly ask you to get in touch with us at hello@skog-world.com for more detailed information and to coordinate such specialized shipping arrangements. Please be aware that taxes and customs fees are not included in the listed prices.

How do I make changes to my contact information or shipping address?

Should you need to make alterations to your contact details or shipping address provided during the checkout process, please do not hesitate to reach out to us at hello@skog-world.com as soon as possible following your order placement. Our team will be delighted to assist you with any necessary adjustments.

Materiality & Clean

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What is Mother of Pearl?

Chemically, mother-of-pearl consists of about 95% calcium carbonate. Mother-of-pearl loses its luster when exposed to acidic media, which can be detergents, personal care products, or other liquids of daily use.

Please take off your jewelry before personal hygiene and put it back on afterward.

How do I care for my Mother of Pearl jewelry & hair accessories?

The jewelry can be cleaned with water and a gentle neutral (not acidic) detergent—a clean bumcloth or microfiber cloth is a helpful tool. Hard and pointed cleaning utensils will cause cracks and damage.

How do I care for my wooden jewelry?

Wood is always in exchange with the ambient humidity and swells and shrinks in dependence on it.

Normal humidity is not a problem, only direct water should be avoided. If a wooden piece of jewelry should lose its luster, a little olive oil finely applied to the surface or a skin-friendly furniture polish will help.

Herbal Tea

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How can i boil the herbal infusion?

Uses:

Infusions provide a light and serene complexity of flavor.

How to:

Pour boiling water over the tea bag and let it sit for 5 - 10 minutes. 

Decoction facilitates a deeper and fuller sensory experience.

How to: Put herbs in cold water and bring to a boil, let simmer for 5 min and soak for 5 min more. 

Overnight extraction gives a full spectrum taste and nutritional value.

How to: Before bed, pour boiling water over plants and let them sit overnight. Enjoy lukewarm first thing in the morning.